Refund Policy
Last updated: October 24, 2026
Credits for MockPrep are sold by our reseller Paddle.com, the Merchant of Record for all our orders, so refunds are paid by Paddle to the payment method you used.
21 days, for any reason
You can ask for a refund within 21 days of a purchase, for any reason. The refund covers the credits from that purchase that you haven't used yet.
It is worked out from the price you actually paid, not the list price: the amount you paid for the pack, divided by the number of credits in it, times the credits you haven't used. For example, if you paid $24 for 20 credits and used 4, you get back 16 × $1.20 = $19.20.
How to ask
Refunds are only made when you ask for one; nothing is refunded automatically.
- Go to paddle.net, find your order with the email address you used, and request a refund there.
- Or email support@mockprep.org with your order number, and we will arrange it with Paddle.
Once a refund is approved, the refunded credits are removed from your account and Paddle returns the money to the payment method you used.
Problems on our side
If a test can't be completed or scored because of a problem with MockPrep, contact us at any time, even after 21 days. We will restore the credit or refund it.
Good to know
- Free credits, such as those given when you sign up, weren't paid for, so there is nothing to refund.
- After 21 days, unused credits stay in your account and don't expire while it is open.
- This policy doesn't limit any rights you have under consumer law where you live.